How to make a request
- Email info@oluyolemfbltd.com.ng with the subject “Oluyole Mobile account deletion request”, call 0816 542 2470, or visit the bank.
- State whether you want to delete only your mobile banking profile or also want to close the underlying bank account.
- Provide your full name and the telephone number registered with the bank. Do not email your PIN, password, one-time code, BVN, card details or full identity documents.
- The bank will contact you through a verified channel and complete identity, balance, pending-transaction and regulatory checks before acting.
What will be deleted
For an approved mobile-profile deletion, we disable mobile access and remove or de-identify app-profile data that is no longer needed. Data stored locally by the app can also be removed by signing out, clearing the app’s storage or uninstalling it.
Closing a bank account is a separate regulated process. Any remaining balance, pending instruction, loan, lien, dispute or legal restriction must be resolved before closure.
What may be retained
The bank may retain account, identity, transaction, audit, fraud-prevention and correspondence records where banking, accounting, anti-money-laundering, dispute or other law requires it. Retained records remain protected and are not used to keep providing deleted mobile access.
Questions
Read the Oluyole Mobile privacy policy or contact the bank at Adebayo Adetunji House, N5B/661, Idi-Ape, Iwo Road, Ibadan, Oyo State.